Frequently Asked Questions

We ship worldwide. You can find an overview of shipping costs for different countries on our shipping page.

Within Germany, the cost is €4.95. For international orders, the costs vary depending on the destination and weight of the order.

If your order has not yet been shipped, you can change the address. Please contact our customer service as soon as possible to do so.

The delivery person will leave a notification card, and you can either reschedule the delivery or pick it up at a collection point.

Please contact us immediately with photos of the damaged items. We will find a solution as quickly as possible, such as a replacement or refund.

You can return your order within 14 days of receipt, provided the products are unused and in their original packaging.

Contact our customer service and specify which product you would like to exchange. We will send you the next steps.

Refunds are usually processed within 5-7 working days after receipt of the return.

We accept credit cards (Visa, Mastercard) and PayPal.

No.

Yes, we use the latest encryption technologies to optimally protect your payment data.

Of course. After completing your order, you will receive an invoice with all tax information along with your package.

No, we do not charge any additional fees for the payment methods we offer.

Yes, if you have a customer account, your order will be saved. You can continue the payment process at any time.

Our products are manufactured from high-quality materials such as stainless steel and precision alloys, ensuring durability and reliability.

Yes, all our products are developed and manufactured in Germany according to the highest quality standards.

Absolutely. Our instruments are specifically designed for professional users and meet the highest demands for precision and performance.

You can reach us by email, phone, or via our contact form. Our detailed contact information can be found on the contact page.

Our customer service is available Monday to Friday between 8:30 a.m. and 4:00 p.m. We will answer inquiries outside these hours as quickly as possible.